The Effects of Family Friendliness and Diversity of Support Services for Child Development and Parenting on Parental Satisfaction with Services
Ju Hee Park , Hye Yeong Choi
Abstract
The present study aimed to examine the influences of four aspects of family friendliness (i. e., safety, accessibility, convenience, and amenity) and diversity of services designed to support children`s development and parenting on parental satisfaction with services. The participants of this study comprised 259 parents (214 mothers and 45 fathers) who had at least one child aged 0 to 11 and lived in Seoul, Gyeonggi-do, Chungcheong-do, or Gyeongsang-do Provinces. The data were analyzed by means of descriptive statistics and multiple regression analyses. Our results indicated that the effects of family friendliness and diversity of services on parental service satisfaction differed by children`s developmental level. For parents of elementary school-aged children, the safer the services and the more services they used, the more they were likely to be satisfied with the services provided. In contrast, the safety and the amenity of services had positive influences on parental satisfaction with support services for parents with toddlers while the safety had a significant effect for those who had preschoolers.
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